Organisations that want to become customer-centric must shift their focus from tools towards people in the organisation in order to get employees thinking like their customers.
Source : Building a Customer-Centric Mindset | INSEAD Knowledge
Organisations that want to become customer-centric must shift their focus from tools towards people in the organisation in order to get employees thinking like their customers.
Source : Building a Customer-Centric Mindset | INSEAD Knowledge
